Return Policy

Eligibility for Returns

1. Items must be returned within 30 days of the delivery date.
2. The product must be unused, in its original packaging, and in the same condition as when you received it.
3. Certain items, such as personalized or perishable products, are non-returnable unless they arrive damaged or defective.
4. Proof of purchase or order confirmation is required for all returns.

Non-Returnable Items

• Gift cards
• Downloadable software products
• Clearance or final sale items

How to Initiate a Return

1. Contact our customer support team at [insert contact email] with your order number and the reason for return.
2. Our team will provide you with a return authorization and shipping instructions.
3. Pack the item securely and include a copy of your purchase receipt in the package.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or was sent in error.
• We recommend using a trackable shipping method to ensure your return is received.

Refund Policy

1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. Approved refunds will be processed within 7-10 business days and applied to your original payment method.
3. Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

If you wish to exchange an item, please contact us to confirm availability. Exchanges are subject to the same conditions as returns.

Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective:

1. Notify us within 7 days of delivery with photos of the damage.
2. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions or need assistance with your return, please reach out to our customer service team:

• Email: info@email.com
• Phone: +1 840 841 25 69

We value your trust and are committed to resolving any issues promptly.